Unless otherwise agreed, orders are processed within 2 business days.

Delivery time depends on where the order is shipped. On average, orders are delivered within 7 days. Every order comes with a tracking number so you can follow it once it has left our workshop.

Once your order has been placed, you can no longer modify or cancel it yourself.

However, you can email us at info@melowdesign.com, and if the order has not shipped yet, we will be able to modify or cancel it.

If the order has already shipped, you will need to return the unwanted items, or place a new order on our website if you would like other items.

A pre-order item is still in production, but you can reserve it in advance by ordering and paying for it. The item will be shipped to you as soon as we receive it. This way, you are guaranteed to receive the item you want, as a priority.

If your cart contains both an in-stock item and a pre-order item, we will ship your entire order once the pre-order item arrives at our workshop. We believe this is the better choice for our planet.

If you would like to receive the in-stock item right away, simply email us at info@melowdesign.com with your request.

The expected arrival date at our workshop is shown in each item's description. Once received, items are shipped within two to three business days.

When you place an order on our website, once you have confirmed your cart, enter your gift card code in the "Discount code or gift card" field and the amount will be applied.

You can also pay with your gift card in our boutique.

If your order total is less than your gift card balance, you can use the remaining balance on a future order online or in store.

We ship across Canada and internationally. For orders shipped to the United States, customs duties and import fees may apply. These are the customer's responsibility and are payable upon delivery.

We offer free shipping on orders of $150 CAD and up, before taxes, within Canada.

Otherwise, shipping costs in Canada vary from province to province; they are calculated at checkout.

Orders are processed within 2 business days. Delivery times vary depending on the destination.

If you are not satisfied with your purchase and would like to exchange an item, please contact us at info@melowdesign.com within 30 days of receiving your order.

Returned items must be unworn, undamaged and unwashed, with their original tags.

We recommend returning your items with a tracking number for your own protection, as we are not responsible for loss or damage during shipping.

Sale items can be exchanged for another item or a gift card. However, customers pay the shipping costs to return the items to our workshop.

Last chance items cannot be exchanged: they are final sale.

You can also return your order in person at our Montreal boutique during our opening hours.

However, returns are not accepted at our other points of sale.

If you do not want an exchange, we will email you a gift card for the amount of your original order (initial shipping costs excluded), as per our policy. We do not issue any refunds unless the item is defective.

If the new item costs less than the returned item, a gift card for the difference will be emailed to you and can be used on your next order.

If the new item costs more than the returned item, we will email you an invoice with a link to pay the difference.

The gift card never expires and can be used on a future purchase online or in our Montreal boutique. However, it is not valid at our other points of sale.

To find your ideal size, we recommend starting with our size guide to get a general idea of how our sizing works.

For the best fit, we also provide the actual measurements of each garment. You can measure one of your own clothes and compare it with our measurements to find the fit you want.

This information is available on every product page: the size guide is under the size and colour options, and the garment measurements are under the product description.

Yes, garments can be altered, for example to adjust the length of a skirt or pants, or the width of a garment.

No, we do not offer made-to-measure garments.

Care instructions are listed on each product page and on the care labels. We strongly recommend following them so your clothes stay beautiful for as long as possible.

If you have any doubts or questions, contact our customer service at info@melowdesign.com

Absolutely!
Come visit us at 5720 Monk Blvd., Montréal, QC, H4E 3H1

Boutique hours:

• Monday: 11 am - 5 pm
• Tuesday: 11 am - 5 pm
• Wednesday: 11 am - 5 pm
• Thursday: 11 am - 7 pm
• Friday: 11 am - 7 pm
• Saturday: 11 am - 5 pm
• Sunday: 11 am - 5 pm

Workshop hours:

• Monday to Friday: 8:30 am - 5 pm

Orders can be picked up during boutique or workshop opening hours.

Getting here by public transit:

→ 16-minute walk from Monk metro station (green line)

→ Bus 36, Monk/Denonville stop

→ Bus 37, Saint-Patrick/Briand stop (3-minute walk)