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JOB OFFER: B2C Sales Manager - Retail and E-Commerce
We are looking for an enthusiastic and passionate person to join our team. In the role of Sales Manager - B2C, Retail & E-Commerce, you will be in charge of our brand new flagship store, while co-leading our online presence. From delivering exceptional customer service to creating eye-catching visual displays and managing e-commerce operations, you'll play a key role in enhancing our brand presence and ensuring a seamless shopping experience for our customers.
Your role is to ensure the smooth running of all B2C sales, whether in-store, online or at events such as workshop sales and trade shows. The B2C and E-commerce Sales Manager's mission is to deliver outstanding customer service that exceeds customer expectations. His role is to rethink the customer experience for customer loyalty.
Responsabilities:
- Provide exceptional service to customers in-store and online.
- Respond to inquiries, address concerns and ensure customer satisfaction.
- Oversee the daily operations of our physical store, ensuring a welcoming environment and maintaining high standards of store presentation.
- Develop and implement strategies to promote our store and products on social networking platforms, interact with our audience and drive traffic to our online store.
- Create and maintain innovative and visually appealing displays that showcase our collections.
- Manage online order processing, including packaging, shipping and ensuring on-time delivery.
- Track orders and manage any problems that arise.
- Respond promptly to customer emails and online requests.
- Maintain clear and professional communication with customers and team members.
- Stimulate sales by identifying customer needs, recommending products and tracking returns, exchanges and repairs.
- Participate in various retail events, such as the bi-annual shop sale and Toronto's One Of a Kind.
Qualifications:
- Previous retail or e-commerce experience, preferably in the fashion industry.
- Excellent interpersonal skills with a focus on providing exceptional customer service in person and online.
- Proficiency in creating compelling content to promote brand visibility.
- Ability to effectively manage multiple tasks, from in-store responsibilities to online order processing and shipping.
- Strong attention to detail in visual merchandising and order fulfillment.
- Familiarity with platforms such as Shopify, Olotech, Canva, Meta and other social media tools and retail management systems.
Prerequisites:
- Degree in fashion marketing or equivalent.
- Good organizational skills.
- Good work ethic.
- Good knowledge of French and English, both spoken and written.
- Ability to work well in a team.
- Have customer happiness at heart.
What we offer:
- Attractive base salary with performance-based commissions.
- Opportunities for professional development and career advancement.
- Dynamic and supportive team environment where creativity and innovation are encouraged.
- 1000 worth of Melow clothing per collection, 3 months after your start date.
- Reimbursed public transit pass, after 3 months of service.
- Monthly bonus for the use of your cell phone, after 3 months of service.
Internship offer
We are currently hosting interns who have begun marketing training to perform related tasks such as: community management, prospecting, distribution assistance, website updating, branding, merchandise preparation for events and participation in various events (depending on the period).