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SALES MANAGER (B2C and B2B)
Location: 5720 Monk Blvd., Montreal
Schedule: Full-time, 35 hours per week, Tuesday through Saturday
Tuesday and Wednesday: 11:00 AM to 5:15 PM
Thursday and Friday: 11:00 AM to 7:15 PM
Saturday: 11:00 AM to 5:15 PM
ABOUT MELOW
Melow is a Montreal-based women’s ready-to-wear line that designs, develops, and manufactures locally. We create sustainable, inclusive, and timeless pieces, promoting values of environmental responsibility, respect, and body diversity.
JOB DESCRIPTION
The B2C, B2B & E-commerce Sales Manager plays a central role in the company. This person is responsible for the entire sales cycle, from the customer experience to order management and business relationship development.
Their goal: to deliver an impeccable customer experience, optimize sales, and actively contribute to the brand’s growth.
RESPONSIBILITIES
Customer Service & Customer Experience
Respond to emails, calls, and messages across all platforms
Provide fast, friendly, and professional service
Manage order tracking, returns, exchanges, and repairs
Maintain a consistent and exceptional customer experience
Suggest improvements to build customer loyalty
B2C Sales (In-store, online, and at events)
Process online orders and ensure they are shipped on time
Greet and assist customers in-store
Maintain the store’s visual merchandising
Manage the register, payments, and sales reports
Plan and execute event logistics
Process and ship online orders.
Ensure the smooth operation of the online store
Highlight products to maximize sales across various channels
Participate in content creation (photos, stories, reels)
B2B Sales (Wholesale)
Manage our wholesale client accounts
Track wholesale orders (receipt, preparation, shipping)
Manage invoicing and accounts receivable
Maintain strong relationships with existing clients
Develop new accounts and business opportunities
Collaborate with sales agencies
Represent the brand to partners
Contribute to market development strategy
Coordination & Operations
Monitor inventory and stock levels
Attend weekly meetings and contribute ideas
Work closely with the designer/CEO and internal teams
Maintain rigorous operational organization
DESIRED PROFILE
Passion for fashion and local brands
Strong sales instincts (B2C and B2B)
Excellent communication skills (French and English)
Organizational skills and attention to detail
Independence, resourcefulness, and proactivity
Ability to manage multiple projects simultaneously
Team player with a positive attitude
Commitment to delivering an exceptional customer experience
REQUIREMENTS
Degree in fashion marketing or equivalent experience
Experience in sales, customer service, or e-commerce
Proficiency with digital tools (e.g., Numbers, Canva, etc.)
TERMS
Salary: to be discussed based on experience, plus commission
Position based in Montreal, at 5720 Monk Blvd.
Full-time schedule, 35 hours per week, Tuesday through Saturday
TO APPLY
Send your resume to: rh@melowdesign.com
Internship offer
We are currently hosting interns who have begun marketing training to perform related tasks such as: community management, prospecting, distribution assistance, website updating, branding, merchandise preparation for events and participation in various events (depending on the period).